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Privacy Policy At Michigan Warm Hugs – we take your privacy seriously. Any information used to place an order from our site or do business with us in any way is confidential and not shared with anyone at any time. We do not add you to our mailing lists unless you have signed up / requested to receive our monthly email newsletter and periodic information regarding new patterns. If you do choose to sign up for the email newsletter – we safeguard your information and do not share, rent or sell our newsletter list – ever. You will not receive spam or excessive email from Michigan Warm Hugs – we send out email no more than 1 – 3 times each month. You can manage your subscription to our email newsletter by clicking on the subscription links at the bottom of any newsletter we send out. Refund and Return Policies Your satisfaction with your purchase is our highest goal. If you receive an item that is damaged or not what you expected please give us a call at (989) 281-1620 or send us an email ( We strive to do whatever practical to ensure that you are happy with your purchase. We do not provide refunds on patterns or kits – we are happy to answer any question you may have regarding any pattern or kit we offer prior to your purchase. Please contact us using the form on the contact page or give us a call at (989) 281-1620.